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Frequently asked questions

How should I submit trade paperwork for a discount?
  • Simply by contacting support@brassna.com

Is the valve included with the wall-mount bathroom faucet?
  •  Yes, rough in valve and all parts needed for installation are included

Is the valve included with the showers?
  •  Yes, rough in valve and all parts needed for installation are included

Doesn't the faucet come with a drain?
  • Bathroom drains are sold separately

What is your return policy?
  • We, do offer a 60-day return

Do you offer any warranties on your products?
  • 5 years warranty, and we provide any replacement parts needed

How can I place a customized order?
  • By contacting us on support@brassna.com

Is it possible to expedite shipping?
  • Yes, but please contact us before placing the order for the approval

Is the exterior made of solid brass or just a gold finish?
  • We do offer only real solid brass without any coloring or coating

What's the reasoning behind offering only express shipping?
  • We exclusively utilize Free Express shipping with DHL/UPS, as standard postal services lack an advanced tracking system. Our Express shipping not only ensures a swift delivery but also empowers you to precisely track the time of your package's delivery. This clarifies our choice to rely solely on the Express shipping method. You can track your order on our TRACK YOUR ORDER page.

Our comprehensive FAQ page for insightful answers to your questions about Brassna’s products, customization options, shipping details, and installation processes. This page is crafted to provide you with quick, easy-to-understand information, helping you make informed decisions and enhance your experience with our products. If your query extends beyond what's covered here, we encourage you to contact us for further assistance.